/* ============ Tokens ============ */
:root {
  --brand: #0f9d7a;
  --brand-dark: #1aa883;
  --primary: var(--brand);
  --primary-ink: #ffffff;
  --primary-soft: color-mix(in oklab, var(--primary) 12%, transparent);
  --chart: var(--brand);

  --bg: #f5f7f6;
  --surface: #ffffff;
  --surface-2: #f8faf9;
  --border: #e3e8e6;
  --text: #15201c;
  --muted: #64716c;
  --danger: #d13b3b;
  --warn: #c77700;
  --warn-soft: #fff4e0;
  --good: #1f8a4c;
  --good-soft: #e5f6ec;
  --bubble-in: #ffffff;
  --bubble-out: #d9fdd3;
  --bubble-agent: #dbeafe;
  --chat-bg: #efeae2;
  --chat-pattern: rgba(0, 0, 0, .035);
  --shadow-sm: 0 1px 2px rgba(16, 24, 20, .06);
  --shadow: 0 1px 3px rgba(16, 24, 20, .06), 0 6px 16px rgba(16, 24, 20, .05);
  --shadow-lg: 0 12px 40px rgba(16, 24, 20, .16);
  --radius: 14px;
  --radius-sm: 10px;
  --font: 'Inter', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --primary: var(--brand-dark); --chart: var(--brand-dark);
    --bg: #0e1412; --surface: #161d1b; --surface-2: #1b2321; --border: #27312e; --text: #e8eeec; --muted: #94a19c;
    --danger: #f06b6b; --warn: #f0a33c; --warn-soft: #3a2a10; --good: #4cc27f; --good-soft: #13301f;
    --bubble-in: #202c33; --bubble-out: #005c4b; --bubble-agent: #1e3a5f; --chat-bg: #0b141a; --chat-pattern: rgba(255, 255, 255, .03);
    --shadow-sm: none; --shadow: 0 1px 2px rgba(0, 0, 0, .4); --shadow-lg: 0 16px 48px rgba(0, 0, 0, .5);
    color-scheme: dark;
  }
}
:root[data-theme="dark"] {
  --primary: var(--brand-dark); --chart: var(--brand-dark);
  --bg: #0e1412; --surface: #161d1b; --surface-2: #1b2321; --border: #27312e; --text: #e8eeec; --muted: #94a19c;
  --danger: #f06b6b; --warn: #f0a33c; --warn-soft: #3a2a10; --good: #4cc27f; --good-soft: #13301f;
  --bubble-in: #202c33; --bubble-out: #005c4b; --bubble-agent: #1e3a5f; --chat-bg: #0b141a; --chat-pattern: rgba(255, 255, 255, .03);
  --shadow-sm: none; --shadow: 0 1px 2px rgba(0, 0, 0, .4); --shadow-lg: 0 16px 48px rgba(0, 0, 0, .5);
  color-scheme: dark;
}

/* ============ Base ============ */
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; font: 15px/1.5 var(--font); background: var(--bg); color: var(--text); -webkit-font-smoothing: antialiased; }
h1, h2, h3, h4 { margin: 0 0 .5rem; line-height: 1.25; letter-spacing: -.01em; }
h2 { font-size: 1.15rem; font-weight: 700; }
h3 { font-size: 1.02rem; font-weight: 650; }
.hidden { display: none !important; }
.muted { color: var(--muted); }
.error { color: var(--danger); min-height: 1.2em; margin: .25rem 0 0; }
.ico { flex: none; }
label { display: grid; gap: .35rem; font-weight: 600; font-size: .88rem; }
input, select, textarea {
  font: inherit; font-size: .95rem; color: inherit; background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius-sm); padding: .6rem .75rem; width: 100%; transition: border-color .15s, box-shadow .15s;
}
textarea { resize: vertical; min-height: 84px; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft); }
::placeholder { color: color-mix(in oklab, var(--muted) 80%, transparent); }

/* Chaves liga/desliga no lugar das caixinhas de marcar */
.check { display: flex; gap: .6rem; align-items: center; font-weight: 500; cursor: pointer; }
.check input[type="checkbox"] {
  appearance: none; -webkit-appearance: none; flex: none; width: 38px; height: 22px; padding: 0; margin: 0; border-radius: 99px;
  background: var(--border); border: 0; position: relative; cursor: pointer; transition: background .2s;
}
.check input[type="checkbox"]::after {
  content: ""; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff;
  box-shadow: 0 1px 2px rgba(0, 0, 0, .25); transition: transform .2s;
}
.check input[type="checkbox"]:checked { background: var(--primary); }
.check input[type="checkbox"]:checked::after { transform: translateX(16px); }
.check input[type="checkbox"]:focus-visible { box-shadow: 0 0 0 3px var(--primary-soft); }

/* Botões */
.btn {
  font: inherit; font-weight: 600; font-size: .92rem; display: inline-flex; align-items: center; justify-content: center; gap: .45rem;
  border: 1px solid var(--border); background: var(--surface); color: var(--text); border-radius: var(--radius-sm);
  padding: .58rem 1rem; cursor: pointer; white-space: nowrap; text-decoration: none; transition: background .15s, border-color .15s, transform .05s, box-shadow .15s;
  box-shadow: var(--shadow-sm);
}
.btn:hover { border-color: color-mix(in oklab, var(--primary) 45%, var(--border)); }
.btn:active { transform: translateY(1px); }
.btn:focus-visible { outline: none; box-shadow: 0 0 0 3px var(--primary-soft); }
.btn.primary { background: var(--primary); color: var(--primary-ink); border-color: transparent; }
.btn.primary:hover { background: color-mix(in oklab, var(--primary) 88%, black); }
.btn.danger { color: var(--danger); }
.btn.ghost { background: transparent; box-shadow: none; border-color: transparent; }
.btn.ghost:hover { background: var(--surface-2); border-color: var(--border); }
.btn.small { padding: .38rem .75rem; font-size: .84rem; }
.btn.block { width: 100%; padding: .75rem; }
.btn.icon-btn { padding: .45rem; width: 38px; height: 38px; }
.btn:disabled { opacity: .5; cursor: default; }

.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 1.25rem; box-shadow: var(--shadow); }
.stack { display: grid; gap: .9rem; }
.row { display: flex; gap: .6rem; align-items: center; flex-wrap: wrap; }
.row.end { justify-content: flex-end; }
.grid2 { display: grid; gap: .9rem; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
.tag { display: inline-flex; align-items: center; gap: .25rem; font-size: .72rem; font-weight: 650; border-radius: 99px; padding: .12rem .55rem; background: var(--surface-2); color: var(--muted); border: 1px solid var(--border); }
.tag.alert { background: color-mix(in oklab, var(--danger) 14%, transparent); color: var(--danger); border-color: transparent; }
.tag.human { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.tag.ok { background: var(--primary-soft); color: var(--primary); border-color: transparent; }
.badge { margin-left: auto; background: var(--danger); color: #fff; border-radius: 99px; font-size: .7rem; padding: .05rem .45rem; font-weight: 700; min-width: 1.3rem; text-align: center; }

/* ============ Marca ============ */
.brand { display: flex; align-items: center; gap: .6rem; font-weight: 800; font-size: 1.08rem; letter-spacing: -.02em; }
.brand [data-brand-logo] { display: inline-flex; }
.brand.big { font-size: 1.35rem; }
.brand.big svg { width: 40px; height: 40px; }
.mobile-only { display: none !important; }

/* ============ Login ============ */
.login { min-height: 100vh; display: grid; grid-template-columns: 1.1fr 1fr; }
.login-hero {
  position: relative; overflow: hidden; padding: 3rem; display: flex; flex-direction: column; justify-content: space-between; gap: 2rem; color: #fff;
  background: radial-gradient(120% 90% at 0% 0%, color-mix(in oklab, var(--brand) 85%, white) 0%, var(--brand) 45%, color-mix(in oklab, var(--brand) 55%, black) 100%);
}
.login-hero .brand { color: #fff; }
.login-hero h1 { font-size: clamp(1.8rem, 3.2vw, 2.6rem); font-weight: 800; letter-spacing: -.03em; margin-bottom: .8rem; }
.login-hero p { font-size: 1.05rem; opacity: .92; max-width: 30rem; margin: 0 0 1.2rem; }
.hero-points { list-style: none; padding: 0; margin: 0; display: grid; gap: .55rem; }
.hero-points li { padding-left: 1.8rem; position: relative; font-weight: 500; }
.hero-points li::before { content: "✓"; position: absolute; left: 0; top: 0; width: 1.3rem; height: 1.3rem; border-radius: 50%; background: rgba(255, 255, 255, .2); display: grid; place-items: center; font-size: .78rem; }
.hero-chat { --bubble-in: #fff; --bubble-out: #d9fdd3; --muted: #667781; display: flex; flex-direction: column; gap: .5rem; max-width: 360px; align-self: flex-end; }
.hero-chat .bubble { color: #111; box-shadow: 0 6px 20px rgba(0, 0, 0, .18); }
.hero-chat .bubble.customer { background: #fff; }
.hero-chat .bubble.bot { background: #d9fdd3; }
.login-side { display: grid; place-items: center; padding: 2rem 16px; background: var(--surface); }
.login-card { width: min(380px, 100%); display: grid; gap: 1rem; }
.login-card h2 { font-size: 1.5rem; font-weight: 800; margin: 0; }

/* ============ Layout ============ */
.layout { display: grid; grid-template-columns: 248px 1fr; min-height: 100vh; }
.sidebar { background: var(--surface); border-right: 1px solid var(--border); padding: 1.1rem .8rem; display: flex; flex-direction: column; gap: 1.2rem; position: sticky; top: 0; height: 100vh; }
.sidebar > .brand { padding: .2rem .5rem; }
#nav { display: grid; gap: .15rem; flex: 1; align-content: start; overflow-y: auto; }
#nav button {
  font: inherit; font-weight: 550; font-size: .93rem; text-align: left; background: none; border: 0; color: var(--muted); padding: .62rem .75rem;
  border-radius: var(--radius-sm); cursor: pointer; display: flex; align-items: center; gap: .7rem; transition: background .15s, color .15s;
}
#nav button:hover { background: var(--surface-2); color: var(--text); }
#nav button.active { background: var(--primary-soft); color: var(--primary); font-weight: 700; }
.user-box { display: flex; align-items: center; gap: .6rem; padding: .6rem .5rem; border-top: 1px solid var(--border); }
.user-text { display: grid; line-height: 1.25; min-width: 0; flex: 1; }
.user-text strong { font-size: .88rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user-text span { font-size: .78rem; }
.main { min-width: 0; display: flex; flex-direction: column; }
.topbar { display: flex; justify-content: space-between; align-items: center; gap: 1rem; padding: .9rem 1.75rem; border-bottom: 1px solid var(--border); background: color-mix(in oklab, var(--surface) 88%, transparent); backdrop-filter: blur(8px); position: sticky; top: 0; z-index: 5; flex-wrap: wrap; }
.topbar h1 { margin: 0; font-size: 1.25rem; font-weight: 750; }
.top-actions { display: flex; align-items: center; gap: .4rem; }
#alerts-toggle.on { color: var(--primary); }
.tenant-picker { display: flex; gap: .5rem; }
.tenant-picker select { width: auto; min-width: 210px; padding: .45rem .7rem; }
.view { padding: 1.75rem; flex: 1; min-height: 0; }
.view.enter > * { animation: enter .22s ease-out; }
@keyframes enter { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.impersonation { background: var(--warn); color: #fff; padding: .55rem 1.75rem; display: flex; gap: 1rem; align-items: center; justify-content: space-between; flex-wrap: wrap; font-weight: 600; }
.impersonation .btn { color: var(--text); }

/* ============ Esqueleto e telas vazias ============ */
.skeleton-wrap { display: grid; gap: 1rem; }
.sk-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 1rem; }
.sk { border-radius: var(--radius); background: linear-gradient(90deg, var(--surface-2) 25%, var(--border) 50%, var(--surface-2) 75%); background-size: 200% 100%; animation: shimmer 1.2s infinite linear; }
.sk-card { height: 104px; }
.sk-block { height: 240px; }
.sk-line { height: 16px; border-radius: 8px; }
.sk-line.short { width: 40%; }
@keyframes shimmer { from { background-position: 200% 0; } to { background-position: -200% 0; } }
.empty-state { display: grid; justify-items: center; text-align: center; gap: .4rem; padding: 3.5rem 1rem; }
.empty-art { width: 76px; height: 76px; border-radius: 22px; display: grid; place-items: center; background: var(--primary-soft); color: var(--primary); margin-bottom: .6rem; }
.empty-state h3 { margin: 0; }
.empty-state p { max-width: 360px; margin: 0; }
.empty { display: grid; place-items: center; color: var(--muted); height: 100%; padding: 2rem; text-align: center; }

/* ============ Início ============ */
.home { display: grid; gap: 2rem; max-width: 1200px; }
.section-head { display: flex; justify-content: space-between; align-items: center; gap: .8rem; flex-wrap: wrap; }
.section-head h2 { margin: 0; }
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); gap: 1rem; }
.stat {
  font: inherit; color: inherit; text-align: left; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 1.1rem 1.2rem;
  box-shadow: var(--shadow); display: grid; grid-template-columns: auto 1fr; grid-template-areas: "ico label" "value value" "sub sub"; gap: .25rem .6rem; align-items: center;
}
button.stat { cursor: pointer; transition: border-color .15s, transform .15s; }
button.stat:hover { border-color: color-mix(in oklab, var(--primary) 50%, var(--border)); transform: translateY(-1px); }
.stat-ico { grid-area: ico; width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; background: var(--primary-soft); color: var(--primary); }
.stat-label { grid-area: label; font-size: .86rem; font-weight: 600; color: var(--muted); }
.stat-value { grid-area: value; font-size: 1.9rem; font-weight: 800; letter-spacing: -.03em; line-height: 1.15; margin-top: .3rem; font-variant-numeric: tabular-nums; }
.stat-sub { grid-area: sub; font-size: .83rem; color: var(--muted); }
.stat.warn .stat-ico { background: var(--warn-soft); color: var(--warn); }
.stat.good .stat-ico { background: var(--good-soft); color: var(--good); }
.charts { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 1rem; }
.chart { margin: 0; display: grid; gap: .6rem; }
.chart figcaption { display: flex; justify-content: space-between; gap: .5rem; flex-wrap: wrap; font-weight: 650; }
.chart figcaption .muted { font-weight: 500; font-size: .85rem; }
.chart-box { position: relative; }
.chart svg { display: block; max-width: 100%; }
.chart .grid { stroke: var(--border); stroke-width: 1; }
.chart .baseline { stroke: color-mix(in oklab, var(--muted) 60%, transparent); stroke-width: 1; }
.chart .axis { fill: var(--muted); font-size: 11px; font-family: var(--font); }
.chart .bar { fill: var(--chart); transition: opacity .15s; }
.chart .hit { fill: transparent; cursor: default; }
.chart .hit.on { fill: color-mix(in oklab, var(--chart) 8%, transparent); }
.chart-tip { position: absolute; top: -6px; width: 150px; padding: .35rem .55rem; border-radius: 8px; background: var(--text); color: var(--surface); font-size: .78rem; font-weight: 600; text-align: center; pointer-events: none; opacity: 0; transition: opacity .12s; }
.chart-tip.show { opacity: 1; }
.chart-table summary { cursor: pointer; font-size: .82rem; color: var(--muted); }
.chart-table table { margin-top: .4rem; font-size: .85rem; }

/* ============ Conexão ============ */
.connect-grid { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 1rem; max-width: 1000px; }
.status-pill { display: inline-flex; align-items: center; gap: .4rem; padding: .25rem .75rem; border-radius: 99px; font-weight: 650; font-size: .82rem; background: var(--surface-2); border: 1px solid var(--border); }
.status-pill::before { content: ""; width: .55rem; height: .55rem; border-radius: 50%; background: var(--muted); }
.status-pill.online { color: var(--good); }
.status-pill.online::before { background: var(--good); box-shadow: 0 0 0 3px var(--good-soft); }
.status-pill.qr, .status-pill.starting { color: var(--warn); }
.status-pill.qr::before, .status-pill.starting::before { background: var(--warn); }
.status-pill.error { color: var(--danger); }
.status-pill.error::before { background: var(--danger); }
.qr-area:empty { display: none; }
.qr-box { background: #fff; padding: 14px; border-radius: var(--radius); display: inline-block; border: 1px solid var(--border); }
.qr-box img { display: block; width: 260px; height: 260px; max-width: 100%; }
.connected-art { display: flex; align-items: center; gap: .7rem; color: var(--good); font-weight: 700; padding: 1rem; border-radius: var(--radius); background: var(--good-soft); }
.steps ol { margin: 0; padding-left: 1.2rem; display: grid; gap: .5rem; }

/* ============ Conversas ============ */
.chats { display: grid; grid-template-columns: 340px minmax(0, 1fr); gap: 1rem; height: calc(100vh - 130px); min-height: 460px; }
.chat-side { display: flex; flex-direction: column; padding: 0; overflow: hidden; }
.chat-tools { padding: .8rem; border-bottom: 1px solid var(--border); display: grid; gap: .6rem; }
.search { display: flex; align-items: center; gap: .5rem; background: var(--surface-2); border: 1px solid var(--border); border-radius: 99px; padding: 0 .8rem; color: var(--muted); font-weight: 500; }
.search input { border: 0; background: transparent; padding: .5rem 0; box-shadow: none; }
.chips { display: flex; gap: .35rem; flex-wrap: wrap; }
.chip { font: inherit; font-size: .8rem; font-weight: 600; padding: .3rem .7rem; border-radius: 99px; border: 1px solid var(--border); background: var(--surface); color: var(--muted); cursor: pointer; display: inline-flex; align-items: center; gap: .3rem; }
.chip:hover { color: var(--text); }
.chip.on { background: var(--primary-soft); color: var(--primary); border-color: transparent; }
.chip.ghost { border-style: dashed; }
.chat-list { overflow-y: auto; overflow-x: hidden; flex: 1; }
.chat-item { min-width: 0; font: inherit; color: inherit; width: 100%; text-align: left; background: none; border: 0; border-bottom: 1px solid var(--border); padding: .75rem .9rem; display: flex; gap: .7rem; cursor: pointer; align-items: flex-start; }
.chat-item:hover { background: var(--surface-2); }
.chat-item.active { background: var(--primary-soft); }
.ci-body { flex: 1; min-width: 0; display: grid; gap: .1rem; }
.ci-top, .ci-bottom { display: flex; justify-content: space-between; gap: .5rem; align-items: center; min-width: 0; }
.ci-name { min-width: 0; font-weight: 650; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ci-time { font-size: .74rem; color: var(--muted); flex: none; }
.ci-preview { color: var(--muted); font-size: .86rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ci-tags { display: flex; gap: .3rem; flex-wrap: wrap; }
.ci-tags:empty { display: none; }
.list-empty { padding: 2rem 1rem; text-align: center; }
.avatar { flex: none; border-radius: 50%; display: inline-grid; place-items: center; font-weight: 700; font-size: .85rem; color: #fff; background: var(--av); letter-spacing: .02em; }
.chat-panel { display: flex; flex-direction: column; padding: 0; overflow: hidden; }
.chat-head { padding: .65rem 1rem; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: .7rem; background: var(--surface); }
.ch-info { display: grid; line-height: 1.3; flex: 1; min-width: 0; }
.ch-info .muted { font-size: .8rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.back-btn { display: none; }
.messages { flex: 1; overflow-y: auto; padding: 1rem 1.2rem; display: flex; flex-direction: column; gap: .3rem; }
.wa-bg {
  background-color: var(--chat-bg);
  background-image: radial-gradient(var(--chat-pattern) 1.2px, transparent 1.3px), radial-gradient(var(--chat-pattern) 1.2px, transparent 1.3px);
  background-size: 22px 22px; background-position: 0 0, 11px 11px;
}
.day-sep { display: flex; justify-content: center; margin: .6rem 0; }
.day-sep span { background: var(--surface); color: var(--muted); font-size: .74rem; font-weight: 600; padding: .25rem .7rem; border-radius: 8px; box-shadow: var(--shadow-sm); }
.bubble { position: relative; max-width: min(75%, 520px); padding: .42rem .6rem .3rem; border-radius: 10px; box-shadow: 0 1px .5px rgba(0, 0, 0, .13); font-size: .93rem; word-wrap: break-word; }
.bubble .txt { white-space: pre-wrap; }
.bubble .t { display: block; text-align: right; font-size: .68rem; color: color-mix(in oklab, var(--muted) 90%, transparent); margin-top: .1rem; }
.bubble .ticks { color: #53bdeb; }
.bubble .who { display: inline-flex; align-items: center; gap: .25rem; font-size: .72rem; font-weight: 700; color: var(--primary); margin-bottom: .1rem; }
.bubble .who.agent { color: #2563eb; }
.bubble.customer { align-self: flex-start; background: var(--bubble-in); border-top-left-radius: 0; }
.bubble.bot, .bubble.agent { align-self: flex-end; background: var(--bubble-out); border-top-right-radius: 0; }
.bubble.agent { background: var(--bubble-agent); }
.bubble.customer::before, .bubble.bot::before, .bubble.agent::before { content: ""; position: absolute; top: 0; width: 8px; height: 13px; }
.bubble.customer::before { left: -8px; background: var(--bubble-in); clip-path: polygon(0 0, 100% 0, 100% 100%); }
.bubble.bot::before { right: -8px; background: var(--bubble-out); clip-path: polygon(0 0, 100% 0, 0 100%); }
.bubble.agent::before { right: -8px; background: var(--bubble-agent); clip-path: polygon(0 0, 100% 0, 0 100%); }
.bubble.pop { animation: pop .25s ease-out; }
@keyframes pop { from { opacity: 0; transform: translateY(6px) scale(.98); } to { opacity: 1; transform: none; } }
.bubble.typing { display: inline-flex; gap: 4px; align-items: center; padding: .7rem .8rem; }
.bubble.typing span { width: 7px; height: 7px; border-radius: 50%; background: var(--muted); animation: typing 1.2s infinite ease-in-out; }
.bubble.typing span:nth-child(2) { animation-delay: .15s; }
.bubble.typing span:nth-child(3) { animation-delay: .3s; }
@keyframes typing { 0%, 60%, 100% { opacity: .3; transform: translateY(0); } 30% { opacity: 1; transform: translateY(-3px); } }
.quick { display: flex; gap: .35rem; padding: .55rem .8rem 0; overflow-x: auto; background: var(--surface); scrollbar-width: none; }
.quick .chip { flex: none; }
.composer { display: flex; gap: .5rem; padding: .6rem .8rem .8rem; background: var(--surface); }
.composer input { flex: 1; border-radius: 99px; padding-left: 1rem; }
.send-btn { border-radius: 50%; width: 44px; height: 44px; padding: 0; flex: none; }
/* Bolhas usadas em outras telas (teste da base de conhecimento) */
.msg { padding: .45rem .7rem; border-radius: 10px; white-space: pre-wrap; background: var(--bubble-out); }

/* ============ Pedidos (quadro) ============ */
.board-hint { margin: 0 0 .8rem; font-size: .86rem; }
.board { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(250px, 1fr); gap: .9rem; overflow-x: auto; padding-bottom: .5rem; align-items: start; }
.col { background: var(--surface-2); border: 1px solid var(--border); border-radius: var(--radius); display: flex; flex-direction: column; max-height: calc(100vh - 190px); transition: border-color .15s, background .15s; }
.col header { display: flex; justify-content: space-between; align-items: center; padding: .7rem .85rem; font-weight: 700; font-size: .9rem; border-bottom: 1px solid var(--border); }
.col .count { font-size: .78rem; background: var(--surface); border: 1px solid var(--border); border-radius: 99px; padding: 0 .5rem; color: var(--muted); }
.col-novo header { color: var(--danger); }
.col-concluido header { color: var(--good); }
.col-cancelado { opacity: .75; }
.col.drop { border-color: var(--primary); background: var(--primary-soft); }
.col-body { padding: .6rem; display: grid; grid-template-columns: minmax(0, 1fr); gap: .6rem; overflow-y: auto; overflow-x: hidden; }
.col-empty { text-align: center; color: var(--muted); padding: 1rem 0; }
.order-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-sm); padding: .75rem; display: grid; gap: .35rem; box-shadow: var(--shadow-sm); cursor: grab; }
.order-card.dragging { opacity: .5; cursor: grabbing; }
.oc-top { display: flex; justify-content: space-between; font-size: .88rem; }
.oc-name { font-weight: 650; }
.oc-items { margin: 0; padding-left: 1.1rem; font-size: .88rem; }
.oc-addr { font-size: .8rem; }
.oc-bottom { display: flex; justify-content: space-between; align-items: center; gap: .4rem; margin-top: .2rem; flex-wrap: wrap; }
.oc-bottom .row { flex-wrap: nowrap; }
.oc-total { font-weight: 800; font-variant-numeric: tabular-nums; }
.oc-status { width: auto; max-width: 140px; padding: .28rem .4rem; font-size: .78rem; }
.order-card .icon-btn { width: 32px; height: 32px; }

/* ============ Simulador (celular) ============ */
.sim-layout { display: flex; gap: 1.5rem; align-items: flex-start; flex-wrap: wrap; }
.phone { width: 360px; max-width: 100%; height: min(720px, calc(100vh - 150px)); min-height: 520px; border-radius: 44px; padding: 12px; background: #111; box-shadow: var(--shadow-lg), inset 0 0 0 2px #333; position: relative; flex: none; }
.phone-notch { position: absolute; top: 12px; left: 50%; transform: translateX(-50%); width: 120px; height: 24px; background: #111; border-radius: 0 0 16px 16px; z-index: 2; }
.phone-screen { height: 100%; border-radius: 34px; overflow: hidden; display: flex; flex-direction: column; background: var(--chat-bg); }
.wa-head { display: flex; align-items: center; gap: .55rem; padding: 2.1rem .8rem .6rem; background: #075e54; color: #fff; }
:root[data-theme="dark"] .wa-head { background: #202c33; }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .wa-head { background: #202c33; } }
.wa-back { font-size: 1.2rem; opacity: .9; }
.wa-avatar svg { display: block; border-radius: 50%; }
.wa-title { display: grid; line-height: 1.2; min-width: 0; }
.wa-title strong { font-size: .95rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wa-title span { font-size: .74rem; opacity: .85; }
.phone .messages { padding: .8rem .9rem; }
.phone .bubble { max-width: 82%; font-size: .88rem; }
.sim-hint { align-self: center; background: var(--surface); color: var(--muted); font-size: .8rem; padding: .35rem .8rem; border-radius: 8px; box-shadow: var(--shadow-sm); margin-top: .5rem; }
.wa-composer { display: flex; gap: .45rem; padding: .5rem .6rem .9rem; background: transparent; }
.wa-composer input { border-radius: 99px; border: 0; padding: .65rem 1rem; background: var(--bubble-in); box-shadow: 0 1px .5px rgba(0, 0, 0, .13); }
.wa-send { flex: none; width: 44px; height: 44px; border-radius: 50%; border: 0; background: #00a884; color: #fff; display: grid; place-items: center; cursor: pointer; }
.sim-side { flex: 1; min-width: 260px; max-width: 420px; }
.try { display: flex; flex-wrap: wrap; gap: .4rem; align-items: center; }

/* ============ Tabelas, configuração, conhecimento ============ */
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: .65rem .55rem; border-bottom: 1px solid var(--border); vertical-align: top; }
th { font-size: .74rem; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; font-weight: 700; }
.table-wrap { overflow-x: auto; }
td select { width: auto; }
.config { display: grid; gap: 1rem; max-width: 1000px; }
.config h3 { margin-bottom: .2rem; }
.edit-row { display: grid; gap: .5rem; grid-template-columns: 70px 1fr 170px auto; align-items: start; padding: .6rem 0; border-bottom: 1px dashed var(--border); }
.edit-row.product { grid-template-columns: 1fr 120px 1.4fr 110px auto; align-items: center; }
.edit-row textarea { grid-column: 2 / 4; min-height: 60px; }
.save-bar { position: sticky; bottom: 0; background: linear-gradient(transparent, var(--bg) 30%); padding: 1rem 0 .6rem; display: flex; justify-content: flex-end; gap: .6rem; z-index: 2; }
.kb-pack { display: flex; justify-content: space-between; align-items: flex-start; gap: .8rem; padding: .7rem 0; border-bottom: 1px dashed var(--border); }
.kb-pack .check { align-items: flex-start; }
.kb-pack .check input { margin-top: .15rem; }
.kb-group { border: 1px solid var(--border); border-radius: var(--radius-sm); padding: .75rem .95rem; background: var(--surface-2); }
.kb-group > summary { cursor: pointer; }
.kb-cat { margin: 1rem 0 .3rem; font-size: .76rem; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); }
.kb-topic { border-bottom: 1px solid var(--border); padding: .5rem 0; }
.kb-topic > summary { cursor: pointer; display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }
.kb-answer { white-space: pre-wrap; color: var(--text); }
.kb-questions { font-size: .82rem; color: var(--muted); line-height: 1.6; }

/* Super Admin: clientes e ajustes */
table.clients td { vertical-align: top; }
table.clients .check { font-weight: 500; font-size: .86rem; margin: .2rem 0; }
table.clients .actions { display: flex; flex-direction: column; gap: .35rem; align-items: stretch; min-width: 160px; }
table.clients tr.suspended td:not(.actions) { opacity: .6; }
.request-text { white-space: pre-wrap; }
.request-item { border-bottom: 1px solid var(--border); padding: .75rem 0; display: grid; gap: .3rem; }
.request-note { background: var(--primary-soft); border-radius: var(--radius-sm); padding: .55rem .75rem; font-size: .92rem; }

/* ============ Diálogos e avisos ============ */
dialog { border: 1px solid var(--border); border-radius: var(--radius); background: var(--surface); color: var(--text); width: min(460px, calc(100% - 32px)); padding: 1.4rem; box-shadow: var(--shadow-lg); }
dialog::backdrop { background: rgba(10, 16, 14, .45); backdrop-filter: blur(2px); }
dialog[open] { animation: enter .18s ease-out; }
.toast {
  position: fixed; bottom: 1.4rem; left: 50%; transform: translate(-50%, 20px); opacity: 0; pointer-events: none;
  display: flex; align-items: center; gap: .5rem; background: var(--text); color: var(--surface); padding: .7rem 1.1rem; border-radius: 12px;
  font-weight: 600; font-size: .9rem; z-index: 50; max-width: calc(100% - 32px); box-shadow: var(--shadow-lg); transition: opacity .2s, transform .2s;
}
.toast.show { opacity: 1; transform: translate(-50%, 0); }
.toast.error .ico { color: var(--danger); }
.toast .ico { color: var(--brand-dark); }

/* ============ Celular ============ */
@media (max-width: 980px) {
  .login { grid-template-columns: 1fr; }
  .login-hero { display: none; }
  .login .mobile-only { display: flex !important; }
  .connect-grid { grid-template-columns: 1fr; }
}
@media (max-width: 860px) {
  .layout { grid-template-columns: minmax(0, 1fr); padding-bottom: calc(64px + env(safe-area-inset-bottom)); }
  .sidebar { position: fixed; bottom: 0; top: auto; left: 0; right: 0; height: auto; z-index: 20; flex-direction: row; padding: .3rem .3rem calc(.3rem + env(safe-area-inset-bottom)); border-right: 0; border-top: 1px solid var(--border); gap: 0; }
  .sidebar > .brand, .user-box .user-text, #user-avatar { display: none; }
  #nav { display: flex; overflow-x: auto; flex: 1; gap: 0; scrollbar-width: none; }
  #nav button { flex: 1 0 64px; flex-direction: column; gap: .15rem; padding: .4rem .2rem; font-size: .66rem; position: relative; }
  #nav button .badge { position: absolute; top: .1rem; right: 18%; margin: 0; font-size: .6rem; padding: 0 .35rem; }
  .user-box { border-top: 0; padding: 0 .2rem; }
  .topbar { padding: .7rem 16px; }
  .topbar .mobile-only { display: flex !important; }
  .topbar h1 { font-size: 1.05rem; flex: 1; }
  .top-actions { flex: 1 1 100%; flex-wrap: wrap; min-width: 0; }
  .tenant-picker { order: 3; flex: 1 1 100%; min-width: 0; }
  .tenant-picker select { min-width: 0; flex: 1; }
  .view { padding: 1rem 16px; }
  .impersonation { padding: .55rem 16px; }
  .chats { grid-template-columns: minmax(0, 1fr); height: calc(100vh - 190px); }
  .chats .chat-panel { display: none; }
  .chats.show-panel .chat-side { display: none; }
  .chats.show-panel .chat-panel { display: flex; }
  .back-btn { display: inline-flex; }
  .bubble { max-width: 88%; }
  .edit-row, .edit-row.product { grid-template-columns: 1fr; }
  .edit-row textarea { grid-column: auto; }
  .stat-value { font-size: 1.6rem; }
  .phone { width: 100%; border-radius: 36px; }
  .board { grid-auto-columns: minmax(240px, 85%); }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}